Walt | Trust Center
Security and Trust at WALT
How we protect your data across ingestion, reasoning, and governance - with the controls, certifications, and transparency your team expects.
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Compliance

Framework

SOC 2

Framework

HIPAA

Subprocessors

GCP

Cloud Hosting Services Data location: United States

Monitoring

Continuously monitored by Secureframe
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FAQs

aWalt uses deterministic data access through a controlled reasoning layer, not arbitrary model-generated queries against your systems. Deterministic access: Data is retrieved through defined, scoped pathways rather than whatever query a model decides to generate. Controlled reasoning (ReasonBase): The reasoning layer governs how the agent operates, keeping behavior bounded and reviewable. Full traceability: Each step leaves a record, so actions can be audited after the fact. The practical takeaway for a security team: Walt is designed to be safer and more predictable than a typical "point an LLM at the database" approach.
No. Customer data is not used to train models. Where Walt uses third-party LLM providers, we use them under zero-retention terms, so prompts and outputs are not retained or used for training by the LLM provider. In addition to this, customers can use their own keys (BYOK) to configure WALT.
Yes. For WALT hosted setup, each customer environment is logically isolated with scoped credentials, so an agent operating for one customer can only reach that customer's data. Per-customer credentials and isolation are a core part of Walt's design. Access is scoped to the customer boundary by default, not enforced as an afterthought.

Monitoring

Change Management

Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Baseline Configurations
Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Segregation of Environments
Development, staging, and production environments are segregated.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems

Availability

Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Performance Reviews
Internal personnel are evaluated via a formal performance review at least annually
Security Awareness Training
Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.

Confidentiality

Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.

Risk Assessment

Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Network Security

Network Traffic Monitoring
Security tools are implemented to provide monitoring of network traffic to the production environment.
Restricted Port Configurations
Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls.
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.

Access Security

User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Encryption-in-Transit
Service data transmitted over the internet is encrypted-in-transit.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.
Visitor Control
Production facilities require all visitors to formally sign-in, unless preauthorization for the visitor exists.

Communications

Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.